Audi centre careers
Your future could look very different.
Audi has ambitious plans for the future and we need the right people in our network of Audi Centres to help us achieve them.
Whilst we value experience, we don’t just look at what you can currently do, but what you are capable of doing. We look for people who are passionate, responsible and spirited with the drive to delight our customers by giving them the best possible Audi experience.
If you are able to demonstrate that you live and breathe these values, and are successful at securing a role with an Audi Centre, you will be welcomed and valued as part of our team. You will also be able to draw on the extensive range of learning and development opportunities provided by our Audi Academy.
History and Heritage
Two World Rally Championships, nine times Le Mans winners and multiple touring car championships. In motorsport Audi has an unrivalled story of success, yet when looking at the complete picture of the Brand, Audi has excelled in every area. For example, quattro, TDI, FSI and Audi Space Frame are just a few technological firsts which distinguish Audi as not just a class-leading luxury car manufacturer but arguably the most technologically advanced.
Vorsprung Durch Technik, literally translated as ‘progress through technology’ has long been at the core of everything we do and exemplified throughout the 80s and 90s by cars such as the original quattro, RS 2 and TT. These helped shape Audi as a manufacturer of beautiful, sporty and desirable cars, whilst more recent additions to the range have continued this well into the 21st Century.
Vehicles and Services
Our range offers everything from a small city car to a 199mph supercar, and everything in between. Never before has a manufacturer been able to offer such a diverse range of vehicles whilst staying true to its core brand values. Industry leading technologies are available across the range – for example a HDD based satellite navigation system is available on both our smallest and largest cars. High quality, premium sound systems are also available throughout the range whilst high performance, efficient engines come as standard on every car.
Of course owning an Audi is just as important as buying one. We work with our network of Audi Centres to ensure every Audi customer receives an experience which exceeds their expectations of our Brand.
How do we do this? Through talking to our customers, listening to our network and ensuring everything we do is focused on delivering a fantastic customer experience.
How an Audi Centre Works
Any Centre in our network of franchised Dealers is generally divided into two core departments, Sales and Aftersales.
The Sales department looks after customers from the moment they enter the showroom, helping them throughout the enquiry and sales process. Sales staff have exceptional product knowledge and are always on hand to answer customer queries. The sales team are supported by motivational and professional managers who ensure all customer journeys meet the Audi standard.
The next step in the customer journey is looked after by the Aftersales department. From the moment a customer returns their car for a service a dedicated Service Advisor will assist them with their initial queries and ensure they are booked in for the correct service. The Parts and Technical team also sit within this area of the business and consist of professional, highly-skilled individuals who are able to fulfil all service requirements on Audi vehicles to the very highest standards.
Key Roles in an Audi Centre
With great product knowledge and a passion for helping customers, an Audi Sales Executive will look after the customer sales process from beginning to end. Supporting them, the Audi Sales Administrators will make sure all sales are handled quickly and efficiently. Meeter-Greeters and Receptionists form the ‘front line’ of the Sales Department and ensure every customer experience is exceptional.
The Service Advisor will support and advise customers throughout the servicing process, whilst the workshop consists of a number of levels of technician, the most senior of which is the Audi Master Technician. Parts Advisors and Parts Managers order all of the required parts for a car’s service so it spends as little time as possible in the workshop. This team works together to ensure that vehicles are serviced efficiently and to the very highest standard.
All of these roles are lead by a Sales Managers and Aftersales Managers who ensure the efficient running of their department as well as supporting and developing their team.
The Head of Business looks after all of these departments and ultimately runs the Audi Centre.
The Benefits of Working for Audi
Working for Audi means you will be valued as part of a successful and passionate team.
You will benefit from fantastic development opportunities, including structured training programmes, personalised development plans and rewarding Graduation events. You will be invited to attend regular forums where you will have the opportunity meet like-minded people from across the Brand.
A role with Audi means embarking on a career with a Brand committed to achieving the best for its customers and also for you.