Infotainment Services (IS) > Terms and conditions > Audi UK
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Audi Connect Infotainment Services
Audi Connect Online Infotainment Services (“Infotainment Services”) are provided via a SIM card embedded in the vehicle.
The Infotainment Services enable access to certain search, social media and other online services provided by third parties. Features vary by model. Permanent availability cannot be guaranteed as this is the responsibility of the relevant third party provider. Google and the Google logo are registered trademarks of Google Inc. All other trademarks are the property of their respective owners.
Amazon, Alexa and all associated logos are registered trademarks of Amazon.com Inc. or affiliated companies. Amazon Alexa integration is available only in the following languages: English, French, German, Italian and Spanish. The system language of the MMI navigation plus with MMI touch must be set to a language supported by Amazon Alexa integration. Please contact an Audi Centre for information on availability. Some features require a paid Wi-Fi data plan, purchased through myAudi (https://my.audi.com). Amazon is responsible for the functions and content of Amazon Alexa. Certain Alexa functions are dependent on compatible smart home technology.
Infotainment Services are available only within the range of the selected mobile phone network operated by Audi AG’s chosen mobile phone provider (which may change from time to time) and where there is mobile reception, including an active data connection.
There is no charge for data connection during any 3-month free trial or any optional or standard 36 month subscription period.
Data is unlimited. There are no additional charges for data roaming within the EU (although availability of these services is limited to certain countries). You will not however, be able to use the embedded SIM to provide Wi-Fi hotspot services or to tether any other device to the embedded SIM. Should you wish to create a Wi-Fi hotspot we recommend you purchase Wi-Fi data packs via myAudi (Link: https://my.audi.com). Any Wi-Fi data packs purchased via myAudi will remain with the vehicle upon sale of the vehicle and no refunds will be provided.
If you insert an external SIM card into the card slot (e.g. so as to enable Wi-Fi hotspot services), then all Infotainment Services data connections will be made via this SIM card (and not the Audi embedded SIM card) and all related data costs incurred may be charged to the customer by the provider of the plan associated with the external SIM card.
You may not use the Connect Services and the embedded SIM for any purpose other than the provision or receipt of services in accordance with these terms.
Some services require additional activation steps. In order to enjoy such services customers must register, accept the terms and conditions and follow the activation steps instructed on myAudi (please visit https://my.audi.com).
Some services also require the download of the myAudi app on a compatible phone or tablet (always check latest phone and software compatibility).
For vehicles which have hazard alert and traffic sign information features, the vehicle sensors will be transmitting information to Audi AG. This information includes, but is not limited to, vehicle location, speed signs, areas where a risk of skidding, breakdown, accident and/or reduced visibility has been identified. The data is transmitted to Audi AG and shared with other Audi vehicles with hazard alert and traffic sign information features. The data is transmitted anonymously and does not identify an individual vehicle. Such data is only held for the purpose of warning drivers of potential road hazards and change of speed signs.
The Infotainment Services enable access to certain search, social media and other online services provided by third parties. Features vary by model. Permanent availability cannot be guaranteed as this is the responsibility of the relevant third party provider. Google and the Google logo are registered trademarks of Google Inc. All other trademarks are the property of their respective owners.
Amazon, Alexa and all associated logos are registered trademarks of Amazon.com Inc. or affiliated companies. Amazon Alexa integration is available only in the following languages: English, French, German, Italian and Spanish. The system language of the MMI navigation plus with MMI touch must be set to a language supported by Amazon Alexa integration. Please contact an Audi Centre for information on availability. Some features require a paid Wi-Fi data plan, purchased through myAudi (https://my.audi.com). Amazon is responsible for the functions and content of Amazon Alexa. Certain Alexa functions are dependent on compatible smart home technology.
Infotainment Services are available only within the range of the selected mobile phone network operated by Audi AG’s chosen mobile phone provider (which may change from time to time) and where there is mobile reception, including an active data connection.
There is no charge for data connection during any 3-month free trial or any optional or standard 36 month subscription period.
Data is unlimited. There are no additional charges for data roaming within the EU (although availability of these services is limited to certain countries). You will not however, be able to use the embedded SIM to provide Wi-Fi hotspot services or to tether any other device to the embedded SIM. Should you wish to create a Wi-Fi hotspot we recommend you purchase Wi-Fi data packs via myAudi (Link: https://my.audi.com). Any Wi-Fi data packs purchased via myAudi will remain with the vehicle upon sale of the vehicle and no refunds will be provided.
If you insert an external SIM card into the card slot (e.g. so as to enable Wi-Fi hotspot services), then all Infotainment Services data connections will be made via this SIM card (and not the Audi embedded SIM card) and all related data costs incurred may be charged to the customer by the provider of the plan associated with the external SIM card.
You may not use the Connect Services and the embedded SIM for any purpose other than the provision or receipt of services in accordance with these terms.
Some services require additional activation steps. In order to enjoy such services customers must register, accept the terms and conditions and follow the activation steps instructed on myAudi (please visit https://my.audi.com).
Some services also require the download of the myAudi app on a compatible phone or tablet (always check latest phone and software compatibility).
For vehicles which have hazard alert and traffic sign information features, the vehicle sensors will be transmitting information to Audi AG. This information includes, but is not limited to, vehicle location, speed signs, areas where a risk of skidding, breakdown, accident and/or reduced visibility has been identified. The data is transmitted to Audi AG and shared with other Audi vehicles with hazard alert and traffic sign information features. The data is transmitted anonymously and does not identify an individual vehicle. Such data is only held for the purpose of warning drivers of potential road hazards and change of speed signs.
Infotainment Services 3-month Trial
The 3-month free trial of the Infotainment Services, available on some models, is activated from vehicle registration. Should you wish to continue with the Infotainment Services after the trial period expires, please consult your local Audi Centre for details (including the latest subscription fees). Charges will apply upon renewal. The Infotainment Services listed are correct at time of publication, but please be aware that we cannot guarantee the permanent availability of all these services throughout the trial.
Infotainment Services 36-month Subscription
A 36-month Infotainment Services subscription is standard on some models and can be purchased as part of the optional Technology Pack on other models. This subscription is activated from vehicle registration. The Infotainment Services listed are correct at the time of publication, but please be aware that we cannot guarantee permanent availability of all these services throughout your subscription. Should you wish to continue to use the Infotainment Services after your subscription period has expired, please consult your local Audi Centre for details (including the latest subscription fees). Charges will apply upon renewal.