Audi connect emergency call & service makes sure you feel safe on every trip – no matter what happens or where the journey takes you. For instance, in the event of a serious accident, an automatic emergency call is triggered to the Audi Emergency Call Centre. Vehicle information is transmitted automatically to help ensure that assistance is provided as quickly as possible. In the event of a vehicle breakdown or a minor accident, the online roadside assistance and the Audi incident assistance provide help right away. 
With online system updates, the vehicle can receive software updates via a wireless over the air interface. 
The functions work only within system limits and are partly dependent on the availability of third-party services. Audi assumes no liability with regard to the correctness of this data. 
The services are provided via a SIM card installed in the vehicle. The costs of calls and data connections are included in the price of the services. The services provided by Audi are available only within the range of the mobile phone network of the mobile phone provider chosen by Audi. The Audi connect services online roadside assistance, Audi incident assistance and Audi service request are provided for up to 10 years after new vehicle delivery.

In the event of changes ordered by the authorities or state or other legally required changes, or if any necessary telecommunications systems and services are discontinued (e.g. if our mobile services provider ends or restricts mobile services that are used in your vehicle), the replacement of and the cost of replacing any devices necessary as a result of such a change or discontinuation are not the responsibility of Audi.

Further disruption to the services may occur due to force majeure or as a result of technical and other measures carried out on the systems of Audi, suppliers or network operators to ensure their proper function (e.g. maintenance, repairs, system-related software updates, extensions). Audi will make every reasonable effort to end such disruption as quickly as possible or to work towards a resolution. 

The package also includes the automatic provision of updates for the software used in the vehicle, provided that these can be made available online. If this service is booked, Audi reserves the right to scan the information stored in the vehicle and to determine which software updates the vehicle requires. If an update is available, Audi will upload the required information into the vehicle to prepare for installation. Audi will then inform the user of the content of the relevant update and ask them to consent to the installation. The relevant update is not installed until the user has given their consent.