8.1 When we will provide the Product. Where you purchase any Audi Connect Products and Services through myAudi Shops, your Product will be activated automatically immediately via remote access following confirmation of your purchase, and (provided a sufficient data connection is in place) will be available to you shortly after you receive your confirmation of purchase, immediately or when you next start up your Vehicle. Where you purchase any Product when you purchase your Vehicle your Product will be activated immediately following handover of your Vehicle. If the Product comprises a continuous service such as the ability to stream digital content or access online data hosted by or on behalf of us, we will supply the services or allow you to stream digital content until the end of your fixed term Contract.
8.2 Network Services. Certain Audi Connect Products and Services depend on an active SIM card being pre-installed or inserted by you and/or there being an active GNSS (global navigation satellite system) signal. Activation and use of your Product may be affected as a result of matters outside of our control, such as issues with telecommunications or network, adverse weather, geographical issues or obstacles (such as buildings or tunnels), or your deactivation of the SIM card.
8.3 We are not responsible for delays outside our control. If our activation or delivery of any Product is delayed by an event outside our control (including issues affecting suppliers of traffic data, network operators, software providers or other third parties involved in the operation of the Product), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
8.4 Our right to temporarily suspend any Products. Where any Product involves a continuous service such as the ability to stream digital content or access online data hosted by or on behalf of us, we may have to suspend the supply of a Product to your Vehicle in order to:
8.4.1 deal with technical problems or make minor technical changes;
8.4.2 update the Product to reflect changes in relevant laws and regulatory requirement, or for any export control or sanctions regulations, or for other legal reasons; or
8.4.3 make changes to the Product as notified by us to you (see clause 9 Changes to your Contract).
8.5 Your rights if we suspend the supply of Products. We will contact you in advance to tell you we will be suspending any Product, unless the problem is urgent or an emergency. If we have to suspend the Product for longer than 3 days in any 6 month period we will adjust the price so that you do not pay for Products while they are suspended.
8.6 If you sell your Vehicle. If you decide to sell your Vehicle before the end of the term of your Product, or (where you lease your vehicle under a Lease Agreement, return your Vehicle at the end of the term of the Lease Agreement), you should disengage the Vehicle from your myAudi Account immediately, which remains entirely your responsibility and not the responsibility of Audi UK. The Product is specific to the Vehicle and not you as an individual, so will remain available to the buyer of your Vehicle or to the lessee or subsequent buyer of your Vehicle for the remainder of the term of the Contract and cannot be separated from, or sold separately to, the Vehicle. You must inform any buyer of the Vehicle of Products activated and these Audi Connect Product and Services Terms and Conditions. You must also delete any personal data stored in the Vehicle, and hand over the Vehicle code to the buyer.
8.7 Where you sell your Vehicle, it is entirely your responsibility to claim from the buyer of your Vehicle (whether through the sale price of the Vehicle or otherwise) any money that you have already paid for the Product to the extent the buyer will benefit from this. Under no circumstance will we refund or otherwise compensate you any money that you have already paid for the Product that you have failed to recover from the buyer of your Vehicle, or (where you lease your vehicle under a Lease Agreement) that you forfeit when you return the Vehicle.