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Audi Customer Services

Our showrooms are fully open. While you are welcome to just drop in, to avoid disappointment, give us a call or make an appointment online to visit our showroom or to book a test drive.
We’re looking forward to seeing you soon!

You can of course also buy from home and your local Audi Centre will be pleased to offer you remote purchase options for new and used cars. It’s your choice.

We are open for a full range of aftersales services, including repairs and MOT and available via telephone or online for any sales or servicing enquiries.

There’s lots of advice and answers to the most frequently asked COVID-19 questions below, and if your question’s not answered please contact us directly using the details below. Additionally, when one of our Customer Service Advisors is available our Live Chat facility will appear on the bottom right of the screen.

Audi Finance

If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account: https://myaudifinance.vwfs.co.uk

For other finance-related queries please email customerservices@vwfs.co.uk or call Audi Financial Services 0370 010 2007


Opening hours:
Monday to Friday: 9am - 6pm

Social

Contact us privately using Facebook messenger or Twitter direct message

Phone

Customer Services = 0800 699 888

Opening Hours:
Monday to Saturday 8am to 6pm. Closed on Bank Holidays.

E-mail

Send your query, including the relevant customer and vehicle details

Further information on the Audi UK complaints procedure can be found here

Digital Services: Audi Connect, myAudi and Functions on Demand

For enquiries about our digital services, such as Audi Connect, myaAudi and Functions on Demand, you can contact our dedicated team on 0800 279 2884 or digitalsupport.uk@audi.de

Emissions Enquiries

Opening hours:
Monday to Friday, 8am – 6pm

Email:
Send your query, including the relevant customer and vehicle details to customer.services@audi.co.uk

Phone:
Customer Services = 0800 699 888

Audi Roadside Assistance

For Audi Roadside Assistance enquiries you can contact us via phone or e-mail.

Telephone: 0800 699 999

E-mail: vwgcustomercareoperations@theaa.com

Audi Ensurance

Being involved in an accident and having to deal with lots of companies can be really stressful, that’s why we’ve designed Ensurance to take care of everything for you. After you've activated Audi Ensurance, if you need to report an accident, call us first.

Telephone: 0845 900 3647