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Audi Customer Services
Our showrooms are fully open. While you are welcome to just drop in, to avoid disappointment, give us a call or make an appointment online to visit our showroom or to book a test drive.
We’re looking forward to seeing you soon!
You can of course also buy from home and your local Audi Centre will be pleased to offer you remote purchase options for new and used cars. It’s your choice.
We are open for a full range of aftersales services, including repairs and MOT and available via telephone or online for any sales or servicing enquiries.
There’s lots of advice and answers to the most frequently asked COVID-19 questions below, and if your question’s not answered please contact us directly using the details below. Additionally, when one of our Customer Service Advisors is available our Live Chat facility will appear on the bottom right of the screen.
Audi Finance
If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online account: https://myaudifinance.vwfs.co.uk
For other finance-related queries please email customerservices@vwfs.co.uk or call Audi Financial Services 0370 010 2007
Opening hours:
Monday to Friday: 9am - 6pm
Social
Contact us privately using Facebook messenger or Twitter direct message
Phone
Customer Services = 0800 699 888
Opening Hours:
Monday to Saturday 8am to 6pm. Closed on Bank Holidays.
Send your query, including the relevant customer and vehicle details
Further information on the Audi UK complaints procedure can be found here
For enquiries about our digital services, such as Audi Connect, myAudi and Functions on Demand, you can contact our dedicated team on 0800 279 2884 or digitalsupport.uk@audi.de
For support when charging your vehicle at home or in public, you can contact our dedicated team on 0800 323 4855 or charging.uk@audi.de
For Audi Roadside Assistance enquiries you can contact us via phone or e-mail.
Telephone: 0800 699 999
E-mail: vwgcustomercareoperations@theaa.com
Being involved in an accident and having to deal with lots of companies can be really stressful, that’s why we’ve designed Ensurance to take care of everything for you. After you've activated Audi Ensurance, if you need to report an accident, call us first.
Telephone: 0845 900 3647