e-tron easy guide films

e-tron

The Audi e-tron is our first ever fully electric car. It’s everything you want from your Audi. With all the advantages of electric. Whether you’re a new e-tron owner or still deciding whether it’s the right car for you, we’ve created 18 short films to help you understand electric vehicles better. From locating cables, charging and remote myAudi features, to recuperation and maximising range.

e-tron: the essentials

Here is a taster of our e-tron easy guide videos, featuring our most popular topics. You can find the full 18 films below.

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A step-by-step demonstration on how to charge your e-tron through a home wall box.
Charging times vary from plug to plug, and charger to charger. Here you can see how long each method takes.
Know your AC from your DC cable. Plus how and when to use those back-up 3-pin plugs.
Discover the most efficient way to drive your e-tron – for the greatest possible range from a single charge.

e-tron easy guide films

We’ve taken our 18 e-tron easy guide films and categorised them into 5 chapters to make it easier for you to find exactly what you’re looking for, quickly.

e-tron walkaround

From where to find charging inlets and charging cables to what each cable is used for and how to get your charging started. Plus, discover the e-tron specific dashboard displays.
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Charging your e-tron

Explore charging times and get a step-by-step demonstration on how to charge at home and get a home wall box installed. As well as everything you need to know about public charging.
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Accessing remote features

From how to set up your myAudi account and its features, to how to use remote functions such as view remaining range and charge levels, set remote climate control and locate charging stations.
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Maximising range

Discover how to drive efficiently in order to maximise your range, and how to set the different recuperation levels.
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Aftercare and support

We take a look at your e-tron’s battery warranty and servicing conditions and give an overview of the e-tron support available; including complimentary AA assistance and a WhatsApp concierge support service.
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Dive deeper into electric

EV&me app

Discover if an electric vehicle is right for you. Download the EV&me app to see how an Audi electric car could fit into your lifestyle. You can track and view a breakdown of your journeys, compare your running costs, learn about the benefits of going electric and more.

Learn more

Explore the e-tron

The future awaits. Discover our fully electric Audi cars today.

Discover more

Help and support to go electric

We want to make it simple and easy for you to switch to electric. So, we’ve got a range of support options available to you. Take your pick.

Electric Vehicle Specialists team

Have an electric vehicle query of any kind? Speak to one of our electric vehicle specialists on 0800 699 888 or email customer.services@audi.co.uk and we’ll be happy to help.
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AA

All new Audi models come with 3 years of complimentary roadside assistance. So you can rest assured that if you do run out of charge, the AA will be there to assist you.
For more information, contact the AA Support team on 0800 699 999.
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WhatsApp Care

If you are an e-tron or TFSI e owner, our WhatsApp Care team are here to help with any questions on your new electric Audi , whether it’s a charging or vehicle specific question. You’ll receive an invitation to the service in your welcome communications. If you are an e-tron or TFSI e owner and have not received your invitation please contact us on etronenquiries@audi.co.uk.
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