Whistleblower System and SpeakUp® service
Whistleblower System and SpeakUp® service
The Volkswagen Group Whistleblower System exists as a safe place for reporting violations of any kind and to encourage employees, contractors, business partners, and other third parties to speak up. The below reporting channels can be used by employees, business partners, and other third parties to confidentially report reasonable suspicions of misconduct. Click here for full details.
SpeakUp® enables you to report serious breaches that would otherwise not be reported, in complete anonymity. Click on the link above for further details and how to use the service.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
* The processing time varies depending on the subject of the procedure
Do you have any concerns or feedback regarding a Volkswagen Group UK Ltd product or service?
If you have any questions or inquiries regarding your new or used vehicle or feedback or complaints about services provided by Volkswagen Group UK Ltd please contact our Customer Service Centre on 0800 699 888. We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints
Making a report to our Whistleblower System
The Whistleblower System offers various channels for reporting potential misconduct by employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.
Voice Intake by phone
You can leave us a voice message by phone 24 hours a day, 7 days a week.
After entering the phone number (specific to the country you are in), you will be prompted to enter the organisation code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
- Please call 0800 0224118
- Have the organisational code 122203 ready
ATTENTION: If you are outside of the United Kingdom, you can select a phone number for the country or region you are in from the list here.
After entering the telephone number and the organisational code, a report can be given as a voice recording via Voice Intake. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
SpeakUp App
You can also download the Speak Up App “SpeakUp - Listen for a change “ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organisation code 122203. Log back in to see our team's reply or answer further questions. To download the app, you can also scan the QR code:
Online Reporting Channel
You have the option of using a web-based communication platform here to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail.
Ombudspersons
Volkswagen Group UK Ltd has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudsperson you can find their contact details here:
http://www.ombudsmen-of-volkswagen.com/
You can get in contact with the Investigation Office of Volkswagen Group UK Ltd via e-mail: io@volkswagen.de
Postal Address
Central Investigation Office
Box 1717
38436 Wolfsburg Germany
In person
Please make an appointment in advance writing an E-mail to io@volkswagen.de