FAQs Service & Maintenance, Running Costs and Support > FAQs > Audi UK
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FAQs

Service & Maintenance, Running Costs and Support

Service & Maintenance, Running Costs and Support

What servicing and maintenance do electric Audis need?

• Electric Audi vehicles require servicing every 2 years. For e-tron and e-tron Sportbacks, it's every 2 years or 18,000 miles - whichever is sooner.
• Audi offers a number of service plans that can be purchased - find them below.

What wear and tear can be expected for electric Audi cars?

• Depending on driving behaviour and the age of the car, typical parts affected by wear and tear can be tyres, brake pads and discs, and wiper blades.
• Tyre consumption may be higher due to higher weight and torque, but this will vary depending on driving style.

Will every Audi Centre offer Audi electric vehicles servicing? Or will certain services (e.g. battery) only be available at specific Centres?

• All Audi centres offer electric vehicle servicing.
• In the rare situation that a repair to the battery is required, depending on the issue, the car may need to be sent to one of our High Voltage Specialist Centres. Your local Centre will let you know if this affects you.

What are the running costs of an electric Audi?

• Electricity is around two-thirds cheaper than petrol or diesel. According to UK Power, the average home electricity cost is currently 14.40p/kWh*
• Many electricity providers are even offering specific home electric vehicle tariffs which could make your running costs even cheaper.
• Audi has partnered with Octopus Energy, who offer the Octopus Go tariff specifically designed for households with fully electric and plug-in hybrid cars. If you’re a customer with a fully electric or plug-in hybrid Audi, you’ll receive up to £90 credit on your Octopus Energy account when you switch. Find out more below.
• See how much you can save on running costs by downloading the EV&me app below; it’s free and available iOS and Android.

What support is available should I have any issues with my electric Audi?

• Don’t worry, your local Audi Centre is on hand to help - locate your nearest Centre below.
• If you are an e-tron or TFSI e owner, our WhatsApp Care team are also here to help with any questions, whether it’s a charging or vehicle-specific question. You’ll receive an invitation to the service in your welcome communications. If you are an e-tron or TFSI e owner and have not received your invitation, please contact us on etronenquiries@audi.co.uk
• Don’t forget, all new Audi models come with 3 years of complimentary roadside assistance. So, you can rest assured that the AA will be there to assist you if you do run out of charge. For more information, contact the AA Support team on 0800 699 999.
• For myAudi help, we have a dedicated myAudi team on hand 24/7 to help with any questions you may have. Call us on 0800 279 2884, email digitalsupport.uk@audi.de, or head to our LiveChat.