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COVID-19

We are here for you

We are open and here for you

Across the UK, our Audi Centres are open and our workshops are offering a full range of services. We also remain digitally open with remote purchase options for new and used vehicles, and booking for test drive and showroom appointments.

COVID-19 update

Our showrooms are fully open. While you are welcome to just drop in, to avoid disappointment, give us a call or make an appointment online to visit our showroom or to book a test drive.

We’re looking forward to seeing you soon!

You can of course also buy from home and your local Audi Centre will be pleased to offer you remote purchase options for new and used cars. It’s your choice.

We are open for a full range of aftersales services, including repairs and MOT and available via telephone or online for any sales or servicing enquiries.

There’s lots of advice and answers to the most frequently asked questions below, and if your question’s not answered please contact us directly.

If your query is about existing finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice. If you have a new finance enquiry please contact your local Audi Centre who will be able to help.

Let’s continue the journey together.

FAQs

General information

Are your Audi Centres open and what services are currently available?

Our showrooms are fully open for you to visit, for new and used car sales, as well as the full range of servicing functions.

And of course if you prefer, you can still buy from home: your local Audi Centre is digitally open for business and will be pleased to discuss and offer you remote purchase options.

Do I need to make an appointment to visit my Audi Centre?

While you are welcome to drop in, to avoid waiting times or disappointment, we'd encourage you to contact your Audi Centre in advance to book a test drive or showroom appointment. Our teams are available via telephone or online, and for service appointments, you can also use our online booking tool.

Can I take a test drive?

Yes, test drives are available. Please contact your Audi Centre online or via telephone to arrange an appointment and get behind the wheel of the model you’re interested in.

Is COVID-19 going to delay my new vehicle delivery?

Like many other manufacturers and other sectors of industry, we are experiencing some supply chain issues and a few of our components are in short supply, in particular those relating to semi-conductors, which have reduced our production capacity. This means delivery times for some of our model lines are a little longer than we would normally expect. Please be assured we are working hard to deliver your chosen vehicle as quickly as possible and your Audi Centre will keep you up to date with what’s happening. We also have cars readily available now from stock – just give your local Audi Centre a call and we can help you identify a perfect match.

Are there any delays to parts deliveries?

Parts supply to our Audi Centres is operating as usual. To discuss your requirements or make an appointment please contact your local Audi Centre.

Are you accepting part exchange vehicles?

Yes, but please speak to your local Audi Centre as they’ll need to make sure it’s clean in advance to help protect staff, and they may ask you to confirm you’ve completed a few hygiene checks.

Will my car be cleaned before I collect it?

Yes, in addition to our usual service wash checklist, we’ve introduced a thorough 25 point sanitisation check which we’ll complete before handing over your car. This will ensure all the commonly touched places both inside and outside the vehicle, including the key, are cleaned with an appropriate disinfectant solution before handover, and the key sealed in a plastic envelope.

Do I have to wear a face covering to visit my Audi Centre?

Please follow government guidance relating to face coverings and be mindful of other customers and staff.

If I or a member of my household are currently self-isolating due to COVID-19 and work is due on my vehicle. What should I do?

Thanks for following the guidance and not visiting our sites if you or members of your household are self-isolating. Please contact your local Audi Centre at your earliest convenience to discuss your requirements or any concerns, and our teams will be happy to adjust your appointment to a more suitable time.

What precautions do you have in place to protect against the spread of COVID-19?

We’ve made a number of changes to our processes to try to ensure everyone stays as safe as possible. Please watch the short videos below for more details on sales and aftersales.

It's advisable to make an appointment in advance, please be mindful of staff and other customers, follow government guidance on face coverings, and only visit if you and your household are COVID-19 symptom-free.

We’re using photos and videos where possible to share vehicle information, and carrying out rigorous hygiene checks and cleaning of vehicles. All financial transactions are contactless.

If you have any concerns, please contact your local Audi Centre, and don’t forget you can browse our entire model range online.

Financial services information

Can I get help with my Volkswagen Finanical Services (VWFS) finance payments?

If you are in financial difficulty and need support with your finance agreement, please click contact us.

Alternatively to view and manage your finance agreement online, click below.

What happens if my vehicle was due to be collected?

All vehicle collections and handovers will be completed following procedures designed to support social distancing and reduce risk. Our network partners will be in touch to confirm your collection or handover appointment date and time as well as to explain the steps that will be followed to complete the process.

In the meantime, if your finance agreement is coming to an end, or has already ended, please view your options on the end of agreement page (https://customer.vwfs.co.uk/existing-customers.html) on the Volkswagen Financial Services website.

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