e-tron charging service > Charging > Audi UK
e-tron charging

e-tron Charging Service

For plug-in hybrid and electric cars

One card. Thousands of charging points.

The e-tron Charging Service (eCS) gives you access to thousands of charging points across Europe. You can choose between two tariffs (City and Transit) which will give you easy access to these charging stations through one charge card/app, all under one single contract.

1 year free subscription¹ and £150 credit² for all new Q4 e-tron, Q4 e-tron Sportback, e-tron, e-tron Sportback and e-tron GT customers (Transit Tariff only).
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    Access a vast network of public charging points

    Access thousands of charging stations across the UK and Europe with one card. New charging stations are integrated continuously.

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    Easy payment

    To activate the charge and payment at eCS charging stations, all you need is the e-tron charge card or myAudi app.

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    Free roaming

    Country-specific prices mean that you can travel abroad freely and easily without having to constantly sign up to different networks and compare prices.

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    Fixed tariffs

    Fixed tariffs
    Fixed prices are established so there is no need to compare between companies to see which one is the cheapest³.

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    Charging stations are easy to find

    All eCS charging stations will be integrated into your car navigation and myAudi app helping you to organise your trips.

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    One contract - easy and transparent

    You can access your individual charging contract on the eCS portal via myAudi.

Two simple tariffs to choose from

You can choose from either a City or Transit tariff. Simply pick the one that suits your charging needs.

e-tron charging
1 year free subscription¹ and £150 credit² for all new Q4 e-tron, Q4 e-tron Sportback, e-tron, e-tron Sportback and e-tron GT customers (Transit Tariff only).

  • City tariff

    The City tariff is our convenient monthly contract⁶, ideal if you cover short distances and want to stay flexible.
    Includes AC, DC and IONITY high powered charging access.

  • Transit tariff

    This comprehensive 12-month contract is our recommendation for new e-tron owners.
    Includes AC, DC and discounted IONITY high powered charging access.
    The Transit tariff currently includes a 1 year free subscription for new Q4 e-tron, e-tron, e-tron Sportback and e-tron GT customers¹. Offer must be activated by 31/12/2021.
    All-e-tron customers receive £150 account credit for free² - which is the equivalent of 1,000 miles of free electricity. To receive your free credit, please call or WhatsApp us on 01137 334 311 and we will send you an electronic voucher code to your email, which you will need to add to your account on the e-tron Charging Service portal.


UK charge point operators

In the UK we have partnered with the following charge point operators, giving you access to thousands of charging stations across the country. New partners and charging stations will be integrated continuously.

Pay and charge at charge stations

For the majority of charging stations, all you need is your e-tron charge card. For some providers like Pod Point and Charg.gy, the chargers do not have the ability to read cards so you will need to use the myAudi app - www.audi.co.uk/uk/web/en/owners/my-audi.html (you will first need to ensure you have set yourself up as a key user in order to activate the charge). For the latest information on how to pay at specific eCS charging stations, please refer to the charging station details found on our interactive map using the link below.

How to find charging stations

You can find eCS charging points through your car's navigation or myAudi app. These are easily identifiable by the Audi rings. You can also find the eCS charging points by using our interactive map.

How to sign up for the e-tron Charging Service

  • Step 1

    Register via the e-tron Charging Service portal. To register you will need a myAudi account.

  • Step 2

    Select a tariff.

  • Step 3

    Enter your car’s VIN number.

  • Step 4

    Enter your personal and payment details. Once your account is set up, if you are eligible for a voucher code², WhatsApp us on 01137 334 311 and we will send you a code to add to your account.

  • Step 5

    Got an e-tron charge card? You can find it in your glove box. You can activate the card by entering the card in your account⁴.

  • Step 6

    Don’t have a charge card? We’ll send you one within 7 to 10 days from signing up.

Get started today

It’s easy to set up your contract. Simply click on the link below and follow our simple steps.

eCS general T&Cs including 12 months free subscription T&Cs. eCS is a subscription service including monthly subscription charges and payments based on actual usage at participating charging stations. There are no subscription charges for customers purchasing a new Audi e-tron and registering for the Transit tariff (https://e-tron.charging-service.audi/web/audi-gb/tariffs) for the first 12 months first year and customers will pay only for actual usage on the basis of the applicable Audi or third party tariffs for charging. eCS contracts will automatically renew on a paid-for subscription basis at the end of the first year initial term of first 12 months (at a cost currently anticipated to be £16.81 per month for the Transit tariff, excluding payments based on actual usage), unless terminated. Prices may vary over time and between locations. To sign up to eCS, customers will need to register for a free of charge MyAudi account (see www.audi.co.uk/uk/web/en/owners/my-audi.html for details) and to provide their name, address and payment details. As part of the sign-up process, customers will need to activate their eCS card. Log-in and authentication through the myAudi app may be required at some charging stations. For the full eCS terms and conditions see here (https://e-tron.charging-service.audi/web/audi-gb/terms-and-conditions). For more information about eCS please speak to your Audi Centre or see here (https://e-tron.charging-service.audi/web/audi-gb).
£150 free credit UK offer T&Cs. All new Q4 e-tron, Q4 e-tron Sportback, e-tron, e-tron Sportback and e-tron GT customers who place a new car order from 1st Jan 2020 until 31st Dec 2021 and sign up to a minimum 12 month contract with the e-tron Charging Service (https://e-tron.charging-service.audi/web/audi-gb/tariffs), on our Transit tariff (no subscription cost for the first year, then automatically renewing at £16.95 per month unless terminated¹) can receive £150 account credit via an electronic voucher code and could benefit from up to 1,000 miles worth of free electricity* from participating charge point operators. To receive the free credit, customers will need to call or send a WhatsApp message to 01137 334 311 to receive an electronic voucher code via email. You will need to confirm details of your car so that we can check eligibility. The voucher code has to be redeemed within the eCS account portal by no later than 31st March 2022. Only available to UK eCS account holders. Only one voucher code per eCS contract may be applied. Voucher codes can only be used to claim the £150 credit once and are not transferable. The credit can only be used against charging sessions for customers' own Audi e-tron in the UK at participating charge point operators within eCS (please see https://e-tron.charging-service.audi/web/audi-gb/map for an indicative list from time to time). Log-in and authentication through the myAudi app may be required at some charging stations. Once activated the £150 credit must be used within 3 years and while the eCS contract is continuing. Remaining credit will be lost if the customer's eCS contract expires or is terminated for any reason. Subject to availability and we reserve the right to withdraw this offer at any time. Full eCS terms and conditions apply see here (https://e-tron.charging-service.audi/web/audi-gb/terms-and-conditions). *1,000 mile calculation based on e-tron 50 Technik with an official electric range of up to 190 miles (WLTP cycle) and a 71kWh battery. Based on an electricity price of 30p/kWH (e-tron charging service AC tariff price https://e-tron.charging-service.audi/web/audi-gb/tariffs) correct as at February 2020. Official electric range data is for comparability purposes and may not reflect real world driving. DC/Ionity tariff prices vary. AC tariff price subject to change from time to time. Mileage achieved by individual drivers and vehicles from £150 credit may be less than 1000 miles depending on various factors, including selected trimline and battery, use of AC, DC or Ionity charging, actual tariff at time of charging and actual range achieved, which will depend on e.g. accessories fitted (post-registration), variations in weather, driving styles and vehicle load.
Pod Point is the only exception, where the price on the charging unit is the price you pay. For more information about pricing for charging at participating charging stations operated by Pod Point, please access the myAudi app, select a charging station and tap on the price link.
It will take up to 24hours for the card to be activated.
The cost of the call depends on the country and network you're calling from.
The City tariff contract has an indefinite term and can be terminated by either party by giving one month’s notice starting from the end of the current month.