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Welcome to Audi UK.

We're dedicated to giving excellent customer service, so for any questions you may have please contact our Customer Services team. 

You will find our Customer Services contact details, along with some other useful contacts, below.

Contact Customer Services

 

  • Audi Customer Service

  • Audi Finance

    •  

      For Audi Finance enquiries you can contact us via phone or e-mail.

      Telephone: 0370 010 2007

      (Open Monday to Friday 8am-8pm, Saturday 9am-5pm)

      E-mail: customerservices@vwfs.co.uk

       

  • Audi Roadside Assistance

  • Audi Chauffeur Programme

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      Contact us for a quote on tailored terms and mileages, details of the A6, A7, A8 and Audi Q7 ranges and for information on the application process.

      Telephone: 01908 601 811

      For more information visit our Chauffeur Programme page

      Audi Chauffeur Programme

       

  • Audi Specialist Sales

  • Audi Ensurance

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      Being involved in an accident and having to deal with lots of companies can be really stressful, that’s why we’ve designed Ensurance to take care of everything for you. After you've activated Audi Ensurance, if you need to report an accident, call us first.

      Telephone: 0845 900 3647

      For more information about Audi Ensurance and insurance services visit our Audi insurance services page

      Audi insurance services

       

  • Audi Driving Experiences

    •  

      The Audi driving experiences at Silverstone offers a range of memorable driving experiences that are tailored to develop your driving skills and understand the technology across the Audi range.

      Telephone: 0800 0274 787

      Email: info@ade.audi.co.uk

      To find out more about the range of experiences available visit our Audi driving experience page

      Audi Driving Experience

       

  • Information for Independents

  • Audi Careers

  • Motor Industry Code of Practice

    •  

      Audi UK subscribe to the Motor Industry Code of Practice for New Cars. The Code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints.

      In the first instance, should you feel that we have not provided a satisfactory standard with regards to new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints, these should be discussed with your Audi Retailer.

      Find your retailers contact details

      Once our contact over this issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to the Motor Industry Codes Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Motor Industry Code of Practice for New Cars. This code is approved by the Trading Standards Institute.

      The Code Advisory and Conciliation Service can be contacted using the Advice Line number below, and will offer free impartial advice. For further information you can visit their website:

      www.motorcodes.co.uk

      Code Advisory and Conciliation Service Consumer Advice Line free phone number:

      0800 692 0825

      Code Advisory and Conciliation Service address:
      Motor Industry Code of Practice for New Cars
      PO Box 44755
      London
      SW1X 7WU

      Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

      • Honest and fair services
      • Open and transparent pricing
      • Completing work as agreed
      • Invoices that match quoted prices
      • Competent and conscientious staff
      • A straightforward, swift complaints procedure
       

      The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.

      For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

 


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