We're dedicated to giving excellent customer service, so for any questions you may have please contact our Customer Services team.
You will find our Customer Services contact details, along with some other useful contacts, below.
Alternatively, you can contact Audi Customer Services by filling in our Contact Us form:
You can contact our dedicated Customer Services team via phone, e-mail or our on-line form.
Telephone: 0800 699 888
(Open Monday to Sunday 8am to 8pm, closed on bank holidays)
- Friday 23rd and Saturday 24th December 8am to 4pm.
- Sunday 25th, Monday 26th and Tuesday 27th December Closed.
- Wednesday 28th and Thursday 29th December 8am to 8pm.
- Friday 30th and Saturday 31st December 8am to 4pm.
- Sunday 1st and Monday 2nd January Closed.
For Audi Financial Services enquiries you can contact us via phone or e-mail.
Telephone: 0370 010 2007
(Open Monday to Friday 8am-8pm, Saturday 9am-5pm, closed on bank holidays)
Contact us for a quote on tailored terms and mileages, details of the A6, A7, A8 and Audi Q7 ranges and for information on the application process.
Telephone: 01908 601 811
For more information visit our Chauffeur Programme page
Audi offers a range of Specialist Sales. For full information please visit the Specialist Sales section of our Fleet page.
Tax free and Diplomatic sales
Police and Emergency sales
Julie Mascall, Specialist Sales Executive
Telephone: 01908 601144
VIP Sales Programme
Telephone: 01908 601 174
Steve Griffiths, Fleet Manager – South East
Telephone: 07983 552411
Being involved in an accident and having to deal with lots of companies can be really stressful, that’s why we’ve designed Ensurance to take care of everything for you. After you've activated Audi Ensurance, if you need to report an accident, call us first.
Telephone: 0845 900 3647
For more information about Audi Ensurance and insurance services visit our Audi insurance services page
The Audi driving experiences at Silverstone offers a range of memorable driving experiences that are tailored to develop your driving skills and understand the technology across the Audi range.
Telephone: 0800 0274 787
To find out more about the range of experiences available visit our Audi driving experience page
If you're an Audi Independent Repairer looking for technical support, or you'd like information on how to become an Audi Authorised Repairer, please choose from the following options:
Audi UK subscribe to the Motor Industry Code of Practice for New Cars. The Code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints.
In the first instance, should you feel that we have not provided a satisfactory standard with regards to new car sales, new car warranties, availability of replacement parts, advertising and handling of complaints, these should be discussed with your Audi Retailer.
Once our contact over this issue has concluded, should you feel we have not provided a satisfactory solution, we would refer you to the Motor Industry Codes Advisory and Conciliation Service. Their role is to ensure that we are acting responsibly and fulfilling our obligations under the Motor Industry Code of Practice for New Cars. This code is approved by the Trading Standards Institute.
The Code Advisory and Conciliation Service can be contacted using the Advice Line number below, and will offer free impartial advice. For further information you can visit their website:
Code Advisory and Conciliation Service Consumer Advice Line free phone number:
0800 692 0825
Code Advisory and Conciliation Service address:
Motor Industry Code of Practice for New Cars
PO Box 44755
Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:
The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.
If you have any queries or concerns regarding you order:
Telephone: 0844 3350 474
Address: AUDI MERCHANDISE, CODESTORM HOUSE, WALTON ROAD, FARLINGTON, HAMPSHIRE PO6 1TR
If you have any queries regarding a Driving Experience that you have booked, please contact us at:
Telephone: 0800 0274 787
Address: AUDI DRIVING EXPERIENCE, Silverstone Circuit, Towcester, Northamptonshire, NN12 8TN